Returns
Southpaw Returns
At Southpaw, your satisfaction is our priority. In the unlikely event that a product purchased may not fully meet your expectations, or you have simply changed your mind and you would like to return it, please follow the below steps. Our aim is to make the process as straightforward as possible and be assured that all transactions are covered by our terms & conditions. If you need to report damage or a fault please use the Report Fault form instead.
How to Return your item
Please fill out the below form within 14 days of receipt & before returning your item. You will have another 14 days to return the item to us.
If you have any issues completing the above form please download it here, the print and return the form back to us. Thank you.
Items not Eligible for Return
Where a product has been specially ordered, Made to Order, or you have specified a certain colour, unless faulty, we're unable to offer a refund. Eating & hygiene items (including brushes), oral motor products and books are also non returnable. For further details and more comprehensive information on our returns and refunds please see our Terms & Conditions
Returns Instructions
You are responsible for the return of the item. We recommend using a tracked shipping service for your return. Southpaw UK is not responsible for items lost or damaged during return shipping. Please make sure your Original Order Number is clearly marked on the packaging of the item being returned or please print off the online form and enclose in the package.
Returns Address
Southpaw Returns
Harbour Lane,
Garboldisham,
Diss.
IP22 2ST
(access via A1066)
If you have any questions or need assistance, please contact our customer service team at 0115 718 0020 or at sales@southpaw.co.uk
Thank you for your cooperation and understanding.