Returns Policy

Southpaw Returns 

At Southpaw, your satisfaction is our priority. In the unlikely event that a product purchased may not fully meet your expectations, or you have simply changed your mind and you would like to return it, please follow the below steps. Our aim is to make the process as straightforward as possible and be assured that all transactions are covered by our terms & conditions. If you need to report damage or a fault please use the Report Fault form instead.

Items not eligible for return

Where a product has been specially ordered, Made to Order, or you have specified a certain colour, unless faulty, we're unable to offer a refund. Eating & hygiene items (including brushes), oral motor products and books are also non returnable. For further details and more comprehensive information on our returns and refunds please see our Terms & Conditions

Returns instructions

Our New Returns & Distribution Address is:
Harbour Lane, Garboldisham, Diss. IP22 2ST . (A1066 access).

Returns, Refunds & Cancellation Policy

• We want you to be happy with your Merchandise, if you are not and you want to return it, please let us know within 14 days of purchase.
• Once you have informed us, please return the Merchandise within 14 days of this.
• It is important that any unwanted Merchandise is returned in re-saleable condition, unused and undamaged in the original packaging.
• We will refund the delivery charge on your order if damaged and/or received incomplete, provided you return the merchandise received in full.
• If you are only returning some of the items on your order, then we will only refund you the cost of those items.
• To return an item, contact us on 0115 718 0020 to obtain a Returns Number, this number should be marked clearly on the packaging of the item being returned.
• We will require you to return the Merchandise to Southpaw in the event of a cancellation. If the Customer is cancelling using their statutory cancellation rights, then Southpaw will require the Customer to pay the cost of returning them.
• If you wish for Southpaw to arrange collection, there is a minimum collection charge of £15. This may increase if the item needs to be re-boxed or cleaned. A quote will be provided before collection due to the varying sizes of Merchandise, please call 0115 718 0020 to find out more.
• Unauthorised returns, which are returns beyond the 28 day period of purchase, do not have a Returns Number, or are not in resalable condition, the refund may be rejected or be subject to a £20 re-stocking fee.
• Once you have returned your Merchandise, it can take up to 14 days to receive your refund, but normally is much quicker than this.
• Where a product has been specially ordered, Made to Order, or you have specified a certain colour, unless faulty, we're unable to offer a refund.
• Eating, hygiene items (including brushes), inflated items (air mats etc), oral motor products and books are also non returnable.
• Return shipping expenses are paid by Southpaw only if the customer received Merchandise which is defective, was received incorrectly due to Southpaw error or being returned under warranty.
• Purchases originally made by credit card are refunded to the same card.
• Merchandise originally purchased by cheque, money Order or purchase Order will be issued a credit on Customer’s account, or a refund cheque will be issued at Southpaw’s discretion.
  
  Visit our Terms & Conditions for further returns details.

If you would like to return your item please fill out this form:

Please fill out the below form within 14 days of receipt & before returning your item. You will have another 14 days to return the item to us. 

If you have any issues completing the above form please download it here, the print and return the form back to us. Thank you.