Report Damage or a Fault

If you have received sensory equipment from Southpaw and it is damaged or faulty, we are here to assist you. Our goal is to ensure that you have a positive experience with our products, and we understand the importance of addressing any issues promptly and efficiently.

If you want to request Servicing, Training or Technical Help then fill out the Servicing Form instead.

To report damage or a fault with your sensory equipment, please complete the following form. Describe the issue in detail and if possible please provide photographs of the damage or fault. This will help us assess the issue more accurately and provide a suitable solution. Our customer service team will guide you through the next steps.

At Southpaw, we take pride in the quality of our sensory equipment, and we strive to resolve any issues promptly. We understand the importance of providing a safe and effective sensory experience for individuals with sensory processing disorders.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help and ensure that you have the best possible experience with our products.